Cancellations and Rescheduling:
Cancellations Made 48 Hours in Advance: Clients who cancel their session at least 48 hours before the scheduled time are eligible for a full refund or may choose to reschedule at no additional cost.
Cancellations Made Less Than 48 Hours in Advance: Cancellations made within 48 hours of the scheduled session will not be eligible for a refund. However, clients may reschedule their session one time at no additional cost.
Missed Appointments:
Clients who miss their appointment without prior notice will not be eligible for a refund. Missed appointments may be rescheduled one time at a 50% discounted rate.
Unsatisfactory Service Refunds:
If a client feels the consultation did not meet agreed-upon expectations, they may request a partial refund. Requests must be submitted in writing within 24 hours of the session. Refunds are issued on a case-by-case basis and are at the discretion of the consultant. Contact us at [info@blackwomanowned.co] for questions related to refunds and returns.
